Insurance Claims – Case Studies & Claims Advice
Insurance claims – Case Study 1
Flooded Dwelling claim (CA Ref: 9180)
Cost of building repairs: €22,000
Settlement agreed following on from Claims assist flood insurance claims advice & claim management: €47,000
Reason – the property is the subject matter of the insurance & claim but is the policy holder’s financial interest that is the subject of the contract.
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Insurance claims – Case Study 2
Burst Pipe Claim(CA Ref: 11186) Insurance offer: €4,600
Final Settlement following on from building insurance claims advice & claim management:` €11,170
Reason – an in-depth assessment of damage by Claims Assist revealed much more substantial building damage / latent defects than Insurance Company were prepared to accept on initial inspection of the house.
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Insurance claims – Case Study 3
Water & Fire Claim(CA Ref: 9112)
Initially frozen pipes bursting caused €18,000 water damage to building
Insurers denied liability for nine months
Unoccupied house subsequently suffered fire damage for which the liability was also denied €35,000
Claims Assist took dispute to Financial Services Ombudsman
Insurers eventually agreed to payout €45,000 five months prior to Ombudsman’s decision
Insurance claims – Case Study 4
Frozen Pipes & Water Damage Claim(CA Ref: 10154)
Insurers refused to accept liability (disagreement on insurance policy compliance)
Complaint by Claims Assist to Financial Services Ombudsman
Insurers accepted liability and agreed payment of €27,000 compared to refusal to make any payment initially.